CLIENT CARE
A little more clarity.
Because a considered purchase should come with clear answers.
Where are the pieces made?
Each design is produced in small partner ateliers in Italy, with a focus on clean construction and careful edge finishing.
How should I choose my first YIIBAG bag?
Start with your daily rhythm: Aster is structured, Nocturne is formal, Serein is easy every day, and YIIBAG 04 is made for evenings.
What is your return window?
Unworn pieces may be returned within 30 days of delivery. The production platform must create the return request and refund event.
Do you offer gifting and private appointments?
Yes. Email our client advisors for a handwritten note, discreet gifting support, or a private virtual appointment.